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Conference
Information
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FAQ
Please click one of the questions below, or alternately use our to send us a message.
We will endeavour to answer as soon as possible. How do I sign up? What are the exact periods for each subscription package? How does a repeating subscription work? How do I stop a repeating subscription? Do I have to have Quicktime installed on my computer? Can I use my Apple Mac? What will be shown on my Credit Card Statement? Can I cancel my subscription? How do I request a refund? What is the delay between paying and being able to view the clips? When are the match highlights normally made available? Which version of Windows Media Player do I need? What are the minimum PC system requirements? What Internet browsers do I use for a PC? What connection speed will I need? Why are the videos not playing? Why can't I save the video clips on my hard drive? Why does the stream sometimes stop or stutter? What can I do to make the clips run smoother? If you think the problems you are experiencing are to do with your media player. Will my Google pop-up blocker cause any problems? What are the Terms and Conditions? How do I sign up? Signing up is simple. Some of our video remains free to view e.g. the archive from past seasons, but when you try to access a video stream that requires a subscription, our system detects this and asks you to login (in case you have subscribed on another computer) or to sign up. You will then be presented with a screen requesting your credit / debit card details and sufficient verification information to validate your transaction. Following a successful authorization, you are given immediate access to the video stream. Please note the installation of a licence is restricted to one computer only and is non-transferable. Back to Top What are the exact periods for each subscription package? Monthly subscription (£4.99) lasts for 30 days from the day you subscribe The Half Season Ticket (£14.99) lasts for 20 weeks from the day you subscribe The Season Ticket (£27.99) will expire on June 30th 2007 Back to Top How does a repeating subscription work? Each subscription allows access for a fixed period of time (term). If you want continuous access, then you simply select the 'repeat' function when subscribing and our system will automatically renew your subscription at the end of each term.* Nb* although planned, the repeating service is not currently available so users will have to reapply once their licence has expired. Back to Top How do I stop a repeating subscription? To stop a repeating subscription, you log into the system using a secure link and select 'Stop' under the Repeating Subscription section.* Nb* The Link for the user to cancel their subscription is sent to them when they subscribe to a repeating licence. Back to Top Do I have to have QuickTime™ installed in my computer? No. The video is shown in a Windows Media Player window. This is included in Windows XP (Home and Pro) and for older systems can be downloaded from the here. Back to Top Can I use my Apple Mac? MAC Users will need to run a Windows Operating System on their Intel based MAC (the new ones) and then use the Windows Media Player therein to view the content. Fundamentally this is actually a MAC decision: Apple has refused to provide the technical details necessary to implement Windows Media DRM on OSX, so Microsoft decided to spend their development money elsewhere - channel9.msdn.com Until a third party developer integrates Windows Media DRM then MAC users will not be able to use protected content in their Windows Media Players. Back to Top What will be shown on my Credit Card Statement? Your statement will show 'WebPay', a transaction reference and the amount. Nothing more. Back to Top Can I cancel my subscription? There is no need to cancel a subscription. Simply allow it to expire having made sure that any repeating subscription has been cancelled and access to the service will cease. Back to Top How do I request a refund? To request a refund, simply email with your membership number in the 'Subject' box, detailing your reasons for the refund in the main body of the email. Our dedicated team aim to reply to you within 24 hours of your request. A refund, once authorised will usually show up on your next credit or debit card statement, although in some instances, it may be delayed until the following month dependant on how near the request was made to the Merchant's cut-off date. Back to Top What is the delay between paying and being able to view the clips? Once your payment is authorised, a licence is installed on your computer and you are able to immediately view the video stream. Back to Top When are the match highlights normally made available? We try to make the games available as soon as possible, but generally as a rule the following applies:
Back to Top Which version of Windows Media Player do I need? Windows Media Player version 9.0 or later Back to Top What are the minimum PC system requirements? You will need a 1.0 GHz Intel / AMD processor or equivalent and Windows 98, Windows ME, Windows 2000 or Windows XP. We recommend using Windows Media player 9.0 or later. Please note you will need to enable cookies on your machine. Back to Top What Internet browsers do I use for a PC? Microsoft Internet Explorer 5.5(or later) or Netscape 7.1(or later). Back to Top What connection speed will I need? This service is only available to Broadband Internet users and we recommend that you have a connection of 512kbps or more. Back to Top Why are the video clips not playing? Try testing your player by playing sample files. It is also worth checking your connection speed; take a look at the support pages on http://support.microsoft.com for more information. Back to Top Why can't I save the video clips on my hard drive? The video clips are only offered through streaming, not as downloads so you will only be able to run the clips through the website. Back to Top Why does the stream sometimes stop or stutter? The amount of information that can travel along the average telephone line is limited. Current streaming technology makes best efforts not to lose this information and holds or 'buffers' it until the line is clear to receive further information, which is why there is sometimes a stuttering or delaying effect when receiving a stream. Back to Top What can I do to make the clips run smoother? You can check for the latest updates for your video card driver and DirectX by visiting http://v4.windowsupdate.microsoft.com/en/default.asp Back to Top If you think the problems you are experiencing are to do with your media player. Try visiting Windows Media Player Back to Top Will my Google pop-up blocker cause any problems? Yes, if you are a MAC or PC user, any program, including the Google pop-up blocker that prevents adverts from popping up, will stop the video window appearing on your screen. In order to use this service you will need to turn this function off. No adverts will pop up from Conference TV as a result of this. Back to Top What are the Terms and Conditions? Please refer to our Terms and Conditions page. Back to Top |
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